Delivery & Returns

Crafty Bear


Royal Mail App

Lost Items

In the rare occasion an item may be lost by Royal Mail they only consider an item to be lost in the UK after 10 working days have passed from the date it was due to be delivered. Refunds will not be issued until this time. Orders within the EU 20 working days, Rest of the World 25 working days. Working days are Monday-Friday and do not include weekends and bank holidays.Note we cannot process a claim for lost item unil this time has passed.Please check with your neighbours and your local sorting office first as your parcel could be with them. But if you do have any problems feel free to get in touch and we will be more than happy to help.

Tracking Royal Mail

Crafty Bear


We Ship Worldwide